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Features

Everything your team needs to turn chats into customers

Two big ideas — one shared inbox and AI that filters your leads — plus the automation that keeps your pipeline moving and your WhatsApp bill under control.

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Lead feature

Team Inbox for WhatsApp, Messenger & Instagram

One inbox for every conversation channel. Your team sees who is talking, who owns the chat and what was said before — whether the customer arrived from a WhatsApp number, a Facebook page or an Instagram DM.

  • Unified inbox across WhatsApp API, Messenger and Instagram
  • Assign chats, set status, add tags and private notes
  • Saved replies, templates and media sharing
  • Customer profile with history, source ad and lead score
  • Works alongside the WhatsApp Business app via Coexistence

Lead feature

AI Lead Filtering

Every new enquiry is greeted, questioned and scored by an AI agent before it reaches your team. You define what a good lead looks like; the AI does the sorting.

  • Custom qualifying questions (budget, product, timeline, area…)
  • Lead score and summary attached to every chat
  • Hot, warm and cold routing rules
  • FAQ answering from your own knowledge base, 24/7
  • Transparent: review every AI conversation and adjust

Automation

Auto-assignment to salespeople

Qualified leads go straight to the right person — by round-robin, workload, language, product line or territory — and they get notified immediately.

  • Round-robin and rule-based assignment
  • Language and market routing (HK / MY)
  • Out-of-hours handling and fallback owners
  • Instant notifications to the assignee

Automation

Auto follow-up

Most leads go quiet, not cold. Timed follow-ups nudge them back into the conversation, and stop automatically the moment they reply or buy.

  • Follow-up sequences by lead stage
  • Smart timing that respects free service windows where possible
  • Stop-on-reply and stop-on-purchase
  • Reminders for your team on high-value leads

Campaigns

WhatsApp API broadcasting

Send approved template messages to segmented audiences — launches, restocks, reminders — with opt-in tracking and cost visibility before you hit send.

  • Segment by tag, source, behaviour or lead score
  • Template management and approval tracking
  • Delivery, read and reply reporting
  • Estimated cost shown before every send

Control your WhatsApp costs

Built to keep your WhatsApp bill down

Coexistence, Click-to-WhatsApp free-entry-point funnels and message efficiency are designed into the product, not bolted on.

See how we cut message costs

Coexistence

Keep using the WhatsApp Business app on your phone while PandaBee runs on the same number. No new number, no lost chat history, no big-bang migration.

Click-to-WhatsApp funnels

Leads that start a chat from a Facebook or Instagram ad open a free-entry-point window. We build the journey so AI qualifies them and your team replies inside it.

Message efficiency

Reply inside the free service window, filter out low-intent chats before anyone follows up, and broadcast only to the contacts most likely to respond.

Included in every plan

  • AI agents (no per-chat AI fees)
  • 5 users by default
  • Team Inbox: WhatsApp, Messenger, Instagram
  • AI Lead Filtering
  • Auto-assignment & auto follow-up
  • WhatsApp API broadcasting
  • Real human support
  • Coexistence support

Ready to turn WhatsApp chats into customers?

Get set up in a day with a real person guiding you. No lock-in surprises, no hidden AI fees.

Start free setup Book a demo