WhatsApp automation for Hong Kong & Malaysia SMEs
PandaBee puts WhatsApp, Messenger and Instagram in one team inbox, uses AI to filter out time-wasters, and sends hot leads to the right salesperson — with a real support team behind you.
AI agents included in every plan · 5 users by default · USD billing, cancel anytime
Trusted by teams across Hong Kong and Malaysia
Everything in one platform
Team Inbox
Stop passing a shared phone around. WhatsApp, Messenger and Instagram land in a single inbox where your whole team can see, assign and reply — with full history on every customer.
AI Lead Filtering
Our AI agent greets every enquiry, asks the right qualifying questions in the customer’s language, and scores each lead. Price-checkers and spam are handled automatically; serious buyers are handed to a human with the answers already collected.
Real human support
Automation is great until your Meta account gets flagged on a Friday evening. Our support team is based in your time zone, speaks your language and can see your setup — so you get answers, not canned replies.
Control your WhatsApp costs
Most SMEs overspend because every follow-up, broadcast and re-engagement becomes a billable message. PandaBee is designed around keeping conversations in the free windows and making each paid message count.
Keep using the WhatsApp Business app on your phone while PandaBee runs on the same number. No new number, no lost chat history, no big-bang migration.
Leads that start a chat from a Facebook or Instagram ad open a free-entry-point window. We build the journey so AI qualifies them and your team replies inside it.
Reply inside the free service window, filter out low-intent chats before anyone follows up, and broadcast only to the contacts most likely to respond.
The low-cost lead funnel
Lead taps your ad on Facebook or Instagram
Replies inside the window are not billed per message
Budget, need and timing collected automatically
Hot lead auto-assigned with full context
WhatsApp message pricing and free-window rules are set by Meta and can change. We keep our guidance current and will tell you if a change affects your account.
How it works
Every plan includes AI agents, the shared team inbox and 5 users. Save 10% on 6-month plans and 20% on yearly.
View pricingLink your WhatsApp number (keep the app with Coexistence), Messenger and Instagram. We walk you through Meta verification.
Tell the AI about your business and your qualifying questions. Choose how leads are scored and who gets which chats.
Salespeople reply from the shared inbox. Follow-ups run automatically so nobody falls through the cracks.
Round-robin or rule-based routing sends each lead to the right salesperson the moment AI qualifies them.
Gentle, timed follow-ups for leads who went quiet — sent only where it is worth the cost.
Send approved templates to segmented audiences with clear per-send cost visibility.
No AI add-on fees or per-chat AI charges. Every plan includes AI agents from day one.
Your whole core team is covered from the start. Add more seats later at a flat per-user price.
Chat to a real person who knows your setup. Not a ticket black hole, not another bot.
We will help you move your numbers, templates and contacts, and set up equivalent flows — with AI agents and 5 users already included, so you are not paying extra for basics.
Talk to us about switchingNo. With WhatsApp Coexistence you can keep using the WhatsApp Business app on your phone and PandaBee on the same number. If you prefer a fresh number for the API, that works too.
WhatsApp conversation charges are set by Meta and billed according to your WhatsApp Business Platform setup. PandaBee’s plans cover the platform, AI agents and support. We show you where costs come from and help you reduce them.
English, Traditional and Simplified Chinese (including Cantonese-style phrasing) and Bahasa Malaysia. You review and approve how it answers.
Yes. Anyone on your team can step into a chat at any time, and hot leads are handed off automatically with the AI’s notes attached.
Many teams start taking messages within a day or two once Meta verification is in place. The optional 60-day onboarding package takes you from basics to a tuned funnel.
Get set up in a day with a real person guiding you. No lock-in surprises, no hidden AI fees.
